恒旺集团质量服务万里行河南商丘站

质量服务万里行

万里行活动圆满收官

2023恒旺集团质量服务万里行已接近尾声，最后一站来到了河南省商丘市，据了解，来自河南商丘的李老板是首次购买恒旺HWL90-9轮式挖掘机，便给予了恒旺机械极高的评价。

The 2023 Hengwang Group Quality Service Tour is nearing its conclusion, with the final stop arriving in Shangqiu City, Henan Province. It is understood that Mr. Li from Shangqiu, Henan, who purchased the Hengwang HWL90-9 wheel excavator for the first time, has given Hengwang Machinery a very high evaluation.

售后服务团队的工程师们到达客户施工现场后立马为客户检修机器，发现水温高，边门工具箱锁不上等问题，经过修理已经正常，并与客户进行沟通知道客户机器保养及注意事项。服务小组根据不同用户单位产品和工作环境，采取针对性的产品检修、沟通交流、意见收集等，让客户进一步了解和熟悉产品，使用起来更加得心应手，不断提升客户对恒旺产品认可度。

After the after-sales service team's engineers arrived at the customer's construction site, they immediately inspected the machine for the customer, finding issues such as high water temperature and a side door toolbox that couldn't be locked. After repairs, the machine was functioning normally again. They also communicated with the customer about machine maintenance and precautions. The service group, according to different user units' products and working environments, adopts targeted product maintenance, communication exchanges, and feedback collection, etc. This approach enables customers to further understand and familiarize themselves with the products, making them easier to use and continuously enhancing customer recognition of Hengwang products.

起早贪黑，泥里爬，土里滚，满身的柴油味……似乎成了象征售后服务的代名词，但这些对于恒旺集团服务人员而言并不重要，大家关注的是“机器问题少了，干的活就多了，为客户创造的效益就高了”，这才是恒旺售后服务的目标。

Rising early and working late, crawling through mud, rolling in the dirt, covered in the smell of diesel... these seem to have become synonymous with after-sales service. However, for the service personnel of Hengwang Group, these are not important. What everyone focuses on is "the fewer the machine problems, the more work done, and the higher the benefits created for customers." This is the true goal of Hengwang's after-sales service.

未来，恒旺集团售后服务团队将继续以客户需求为导向，持续推进服务体系的建设，不断为客户提供更加智能化、数字化和高效率的服务，不忘初心，砥砺前行。

In the future, the Hengwang Group's after-sales service team will continue to be customer-oriented, persist in advancing the construction of the service system, and constantly provide customers with more intelligent, digital, and efficient services, staying true to their original aspirations and forging ahead with determination.

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山东恒旺集团以“让最广泛的用户享受最高性价比的产品及服务”为使命，不断推出新产品，提供全方位服务。主营产品类目齐全，包括挖掘机、推土机、钻机、打桩机、压路机、履带运输车等20大系列180余种。产品通过ISO、欧盟CE、德国TUV、法国BV等十余项安全检测认证。

Shandong Hengwang Group, with the mission of "providing the widest range of users with the highest cost-effective products and services," continuously introduces new products and offers comprehensive services. Our main product categories are comprehensive, including excavators, bulldozers, drilling rigs, piling machines, road rollers, tracked transport vehicles, and more, totaling over 20 series and 180 varieties. Our products have obtained more than ten safety testing certifications, including ISO, EU CE, Germany TUV, France BV, and others.

干工程、选恒旺、事业兴旺！

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