走访柳工印尼镍矿大客户

期，柳工印尼服务团队走访了苏拉威西区域镍矿行业大客户。

Recently, the service team of LiuGong Indonesia visited key customers in the nickel mining sector in Sulawesi.

每到达一个客户工地后，柳工印尼服务团队首先对设备进行巡检，帮助客户进行预防性维护检查并帮助解决现有问题，同时悉心指导客户使用过程中如何做好维护。

Upon arriving at each customer's worksite, the LiuGong Indonesia service team conducted equipment inspections. They assisted customers with preventive maintenance checks, addressed existing issues, and provided detailed guidance on effective equipment maintenance during operation.

巡检结束后，柳工印尼服务团队和客户进行了亲切的交谈，了解设备使用情况，对柳工产品及服务团队的建议等。

Following the inspections, the LiuGong Indonesia service team engaged in friendly conversations with the customers. They sought to understand the equipment usage and gathered feedback on LiuGong products and the service team.

Kolaka区域某镍矿开采公司项目经理Nino说道：“印尼地处热带，高温高湿，而且交通物流有所不便，非常考验挖掘机的稳定性、可靠性，同时对售后服务也是非常大的考验。自2022年以来，柳工设备一直都在高温、高粉尘等恶劣条件下工作，但发动机、液压泵等核心部件都经受住了考验，工作性能及表现十分稳定。”Nino所在的公司拥有30多台柳工设备，包括挖掘机、平地机、推土机、装载机等，他表示，柳工的服务非常高效，设备出现故障后能及时到达现场，而且就算是保外的设备柳工服务工程师也会耐心帮忙检查，这使得他们没有了后顾之忧。

Nino, the project manager of a nickel mining company in the Kolaka region, remarked, "Indonesia's tropical climate, with high temperatures and humidity, poor fuel quality, and challenging transportation logistics, poses a significant test to the stability and reliability of excavators. LiuGong equipment has consistently worked in harsh conditions since 2022, such as high temperatures and dust. Core components like the engine and hydraulic pump have successfully withstood these challenges, delivering stable performance." Nino's company owns more than 30 units of LiuGong equipment, including excavators, graders, dozers, and loaders. He noted that LiuGong's service is highly efficient, providing prompt on-site support for equipment issues. Even for equipment beyond the warranty period, LiuGong service engineers patiently inspect and assist, relieving their concerns.

柳工始终坚持客户至上，将快速、亲和、高效、专业融入到售后服务过程中。凭借良好的服务态度和扎实的专业技能，柳工赢得了越来越多客户的信任。

LiuGong consistently upholds a customer-first approach, integrating speed, friendliness, efficiency, and professionalism into the after-sales service process. With a positive service attitude and solid professional skills, LiuGong continues to earn the trust of an increasing number of customers.

END

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2002年提出“建设开放的国际化柳工”至今，

柳工已拥有超过30家海外子公司&机构，4座海外制造工厂，5大全球研发基地，300多家经销商，为170多个国家和地区提供产品和服务。在打造具备全球竞争力的世界一流企业背景下，柳工将持续积极建设全价值链协同发展的全球战略合作伙伴关系，坚定推进全面解决方案、全面智能化、全面国际化的“三全”战略。

In 2002, LiuGong put forward the globalization strategy. Since then, LiuGong has had over 30 overseas subsidiaries & offices, 4 overseas manufacturing plants and 5 R&D bases spreading across the world. More than 300 dealers provide LiuGong products and services to the customers in over 170 countries & regions. Guided by the reform of building a world-class enterprise with global competitiveness, LiuGong will continue to actively build a synergistic global strategic partnership across the entire value chain by firmly promoting the "Total Globalization, Total Solution and Total Intelligent" strategy.

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